Monitoring the audio quality and VoIP traffic

System administrators use the Audio Monitor dialog box to troubleshoot voice quality issues.

Use the Audio Monitor dialog box to determine the audio quality if the quality of your VoIP communications degrades.

separator
  1. On the action bar, click Audio Monitor.

    The system displays the status of audio quality of volume and VoIP traffic information for the corresponding voice call.

  2. During an active call, if you do not want Avaya one-X Agent to transmit audio when you are not speaking, enable Silence suppression enabled.
separator
Related information
Audio Monitor dialog box field descriptions
©2011, Avaya Inc. All Rights Reserved.